My Web pages are not being updated when I upload... Print

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When you upload new or changed pages, the changes should be instant. But if they are not, you can follow the steps below to find out the reasons.

Be sure you are uploading your web page files into the /public_html OR /www folder or directory. Either will work. But MS Frontpage users will not need to worry about this. When publishing or editing with FrontPage, it will automatically place the folders in the correct folder.

Try pressing Reload. If that doesn't work, try Shift+Reload to bring up the new page.

In your web browser, type A password box comes up. If you don't see it, then your domain is still pointed at your old web hosting provider. You will need to update your nameservers.

Your Internet Service Provider may be holding the old page on their servers. They do this to save bandwidth space. To see if this is the case, you should check your site using a proxy web site( e.g. . If the site shows up with the changes made, then you can be sure the problem is that your ISP is holding the old page on their server. You should contact them to remove this 'network page caching.'


If you still haven't solved the problem: In your Control Panel

(, go into your "File Manager", and click on the WWW

folder. The WWW folder is where all of your web page files should be.

- Find the file that you suppose you have changed but is not coming up with the new information and click on it.


View the file, and see if it is in fact the new file. If it's still has the old page information, then your software didn't upload the file or didn't upload to the correct directory. You should consult us for assistance.

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