My site loads slowly, what's wrong? Print

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Problem: My site seems to download slowly sometimes OR sometimes when using FTP or Frontpage, it just stops. Why is that?

Answer: There are a number of reasons that can cause irregular slow download speeds or time-outs. One thing that you can rule out is need of bandwidth openly into the facility where your site is located. One of the common reasons for slow site download is the size of your images. Usually large images are not good for site download and a rule of thumb is to try to make images 20k or less. If you have larger images, try using image compression software which you can download free at Most new image editing programs such as Photoshop 5.5 or Paint Shop Pro will have JPG/GIF image compression included.


Way to check where the slow-down is:

1) Check the path from your computer to your web site: When you download from your site, you are taking a path to get from your computer to your web site. This tool below will show the path that you are taking to get to your site and where the slowdown may be. To do so using Windows:




Type TRACERT MYDOMAIN.COM (replace with your domain or IP address)

You will see output that has lines like this:

93 ms


55 ms



34 ms

567 ms


132 ms

200 ms

111 ms


Each of the three numbers above are three attempts that your computer makers to get to that

Location. A * or any number over 350 is a sign of a slow link.


In the example above, the slow link is with SPRINT. Occasional slow links on the Internet are

Common. However, if it is always like that, you may want to consider calling your internet service provider.

2) Check the path from your web site to your computer: The return path, that is, going from your web site back to your computer, may take a different path altogether. To check the return path:

Login into your Control Panel

Click on "TRACEROUTE" or "Network Troubleshooter"

You should follow the same guidelines for reading the output as the example above.

3) See how fast your Internet Connection really is. Your computer may say 53k, but your ISP

may be overloaded. Take this Bandwidth Speed Test.

3) You can use Neotrace(a graphical program) to show trace routes from your computer.


4) If your website appears to be down, you should check to see if it's available from another Location before lodging a support ticket. This because sometimes your Internet provider may have routing issues. To see if your website works from another location try this proxy surfing service. This is a useful tool to check to see if your website is 'truly' down.

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